Terms of Service

Last updated: 06/12/26

These Terms of Service ("Terms") govern your use of climbout.app (the "Service"), operated by Skillsoar APT Pte. Ltd., 10 Choa Chu Kang Rd, Singapore 689379 ("Climbout", "we", "us"). By creating an account or using the Service, you agree to these Terms.

1. The Service

Climbout provides online preparation materials and practice/test engines for pilot aptitude assessments, for personal, non-commercial study use.

No affiliation; no guarantee. Climbout is an independent product and is not affiliated with, endorsed by, or connected to any airline, flight school, the DLR, Lufthansa, or any owner or administrator of the actual assessments. Our materials are independently developed practice content. We do not reproduce official test questions and we make no guarantee of any particular assessment result, score, selection outcome, or career outcome.

2. Eligibility and accounts

You must be at least 16 years old (or the age of digital consent in your country) to use the Service. You are responsible for the accuracy of your registration data and for keeping your credentials secure. Authentication is provided by Clerk. You are responsible for activity under your account.

3. Subscriptions, pricing, and payment

3.1 Access to full content requires a paid subscription. Current plans and prices are shown on the Pricing page. Prices are stated in EUR.

3.2 Payments and billing are handled by our merchant of record, Polar. Polar is the seller of record for your transaction and is responsible for charging your chosen plan fee and for collecting and remitting applicable taxes (e.g. VAT/GST).

3.3 Renewal. Subscriptions renews automatically unless cancelled before renewal. You can cancel at any time; cancellation takes effect at the end of the current paid period.

3.4 Refunds. Except for the statutory withdrawal right below and mandatory consumer law, fees already paid are non-refundable. Your progress data is retained if you resubscribe later.

4. Right of withdrawal for EU/EEA consumers (digital content/services)

If you are a consumer in the EU/EEA, you normally have the right to withdraw from this contract within 14 days without giving reasons.

Important — early start and loss of the withdrawal right: Because the Service is digital content/services supplied immediately, when you subscribe you will be asked to (a) expressly request that we begin providing the Service before the 14-day period ends, and (b) acknowledge that you thereby lose your right of withdrawal once performance has begun. If you do not give this consent, access begins after the 14-day period.

Model withdrawal instruction. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day of conclusion of the contract. To exercise your right of withdrawal, you must inform us (Skillsoar APT Pte. Ltd., 10 Choa Chu Kang Rd, Singapore 689379, support@climbout.app) of your decision by a clear statement (e.g. a letter sent by post or email). To meet the deadline, it is sufficient to send your communication before the withdrawal period has expired. If you withdraw, we will reimburse all payments received from you without undue delay and no later than 14 days from the day we are informed of your decision.

5. Acceptable use

You agree not to: share, resell, scrape, or redistribute the content; reverse-engineer the Service; share your account; upload unlawful content; or attempt to disrupt or gain unauthorised access to the Service. All content and software are owned by us or our licensors and are protected by intellectual-property laws.

6. User content / feedback

If you submit feedback or suggestions, you grant us a non-exclusive, worldwide, royalty-free licence to use them to operate and improve the Service. Do not submit content you are not legally permitted to share, including confidential or copyrighted assessment material belonging to third parties.

7. Availability and changes

We may modify, suspend, or discontinue features at any time. We aim for high availability but do not guarantee uninterrupted, error-free operation.

8. Disclaimers and limitation of liability

8.1 The Service is provided "as is" and "as available" to the maximum extent permitted by law.

8.2 To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service is limited to the amount you paid in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential losses.

8.3 Nothing in these Terms limits liability that cannot be limited by law, including mandatory consumer-protection rights and liability for intent or gross negligence.

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for breach of these Terms.

10. Governing law and jurisdiction

These Terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction. However, if you are a consumer resident in the EU/EEA, you also benefit from the mandatory protections of the law of your country of residence, and nothing here deprives you of those protections or of the right to bring proceedings in your home courts where the law so provides.

11. Contact

Skillsoar APT Pte. Ltd. — support@climbout.app — 10 Choa Chu Kang Rd, Singapore 689379.